POLICIES

Privacy Policy

Poseidon Plumbing & Drainage Pty Ltd
Effective as of 29 August 2025.

At Poseidon Plumbing & Drainage Pty Ltd (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal information responsibly. This policy explains how we collect, use, and store your data, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. What we collect

We may collect personal information such as:

  • Your name

  • Email address

  • Phone number

  • Address

  • Job details and service requirements

  • How you found us

We also collect non-identifiable data (e.g. browser type, website traffic patterns) through tools like Google Analytics.

2. How we collect your information

We collect information when you:

  • Fill out our contact form

  • Contact us via email, phone, or social media

  • Interact with us on platforms like Google Business, Facebook, or Instagram

  • In person when completing your job or service

3. Why we collect it

We collect your information to:

  • Respond to enquiries, provide quotes and send invoices

  • Create and manage jobs through our booking system

  • Communicate about your job or service

  • Complete the requested job or service

  • Improve our services and customer experience

We do not sell or rent your personal information.

4. How your information is stored

We take care to store your information securely. Depending on the nature of your interaction with us, your data may be stored in:

  • Our secure booking system

  • Google Drive

  • Third party platforms (e.g. Facebook, Instagram, Squarespace)

  • Communication tools like email and phone systems

  • Accounting software (e.g. Xero)

All systems are access controlled and password protected.

5. Sharing your data

We only share your information when necessary, such as:

  • With suppliers or trade partners when ordering materials or organising services

  • With platforms we use to deliver services (e.g. ServiceM8, Xero)

  • Where required by law or for regulatory compliance

We never sell or disclose your personal information to unrelated third parties.

6. Access and correction

You’re welcome to request access to the personal information we hold about you, or to ask us to correct it if it’s inaccurate or outdated. You can do so by contacting us via the details below.

7. Cookies and website tools

We use cookies and tools like Google Analytics to help us understand how visitors use our website and improve its functionality. You can disable cookies via your browser settings.

8. Contact us

If you have any questions about how your information is collected or used, or if you’d like to access or correct your personal information, please contact:

Poseidon Plumbing & Drainage Pty Ltd
info@poseidonpd.com.au
0460 036 849
PO Box 11009, Centenary Heights, QLD, 4350