POSEIDON HAS almost 20 years of experience in commercial and residential plumbing

about us

Poseidon Plumbing & Drainage is a small family business run by husband and wife duo, Hayden and Cas Thompson. Servicing Toowoomba and surrounds, our goal is to provide professional, quality service with a friendly and transparent approach from start to finish. 

With almost 20 years of experience in commercial and residential plumbing, drainage and gas, you can rest assured that you are in good hands.

Hayden

Director | Plumber

Following in his father’s footsteps, Hayden commenced his plumbing journey in 2006 and has since built a wealth of experience across commercial, residential and industrial projects.

Despite being known for his down to earth nature and light hearted sense of humour, Hayden approaches every job with care, precision and a genuine desire to get things right. With an eye for detail, he prides himself on producing not only perfect plumbing, but great visual outcomes too.

Easy going, trustworthy and full of knowledge, Hayden’s the kind of plumber you’ll be glad to have on the job.

cas

Co-Owner | Business Manager

While the hard hats are Hayden’s domain, Cas wears most of the business ones. Working behind the scenes she brings structure, clarity, and a customer-first approach to everything she does, from developing our systems and services to managing the finances.

Driven by a mindset of continuous improvement, Cas is always looking for ways to make what we do better. Whether it’s reviewing past jobs, refining processes, or guiding the business into the future,  she plays an integral role in shaping the way things look, feel and function for both our clients and our team.

Qualifications & Endorsements

  • Certificate III in Plumbing

  • Certificate IV in Plumbing & Services

  • Certificate IV in Gas Fitting

  • TMV Endorsement

  • Backflow Endorsement

  • Master Plumbers Association Member

LAUREN

Admin Assistant

Lauren keeps our day-to-day operations running smoothly, taking care of bookings and administrative tasks to ensure everything stays on track. You’ll likely get a friendly call or email from her to schedule you in, answer general questions or gather more details to help get your job done right.

mocha

Chief Nap Officer

Permanent Employee of the Month, Mocha consistently showcases her unwavering dedication, especially when it comes to sleeping on the job. Her favourite task in the office is shredding [her toys] and she’s always close by to remind the team that anything can be solved with a treat and a good nap.

The Poseidon Difference

As a small family business we believe it’s the simple things that make all the difference. We pride ourselves on:

  • Showing up when we say we will

  • Being down to earth and easy to deal with

  • Only recommending work that is actually needed

  • Always leaving things clean and tidy

  • Finding solutions that are best for you, not us

  • Being a small team with personalised service

We focus on the kind of service we’d want in our own home. It’s not about flashy promises -
just honest work, friendly communication, and plumbing solutions that make sense for you.

  • “This guy is the ducks guts..seriously.. just call Hayden and he’ll sort out all you plumbing needs easy as.. probably the best plumber in town 🫶”

    Paul

  • “We just had Hayden replace our hot water system. Great friendly and professional service. Highly recommend.”

    Brenda

  • “Thanks to Hayden for all the work he did for both my bathroom renovations. Great service and quality workmanship. Would recommend 100%”

    Brett

  • “Prompt service and great communication via email, phone and onsite, Hayden found the issue quickly and arranged the repair. My experience was excellent. Thankyou Hayden and Cas, I'm very happy to recommend your services.”

    Shane

  • “Hayden is an excellent plumber, great attention to detail and just an all round good guy 👍👍”

    Lucy

  • “Hayden did a really good job!”

    Kevin