Bookings & Service Areas

What areas do you service?

Our general service area includes all suburbs of Toowoomba. 

We also service outlying townships such as Cambooya, Crows Nest, Greenmount, Hampton, Helidon, Highfields,  Hodgson Vale, Kingsthorpe, Meringandan, Mount Rascal, Oakey, Pittsworth, Ramsay, Ravensbourne, Westbrook, Withcott, Wyreema. Additional travel costs may apply.

If you're unsure whether you're within our area or would like to confirm travel costs don’t hesitate to get in touch.

Do you offer after hours bookings?

Yes. We understand sometimes you can’t be home on weekdays but you still need to get things done. After hours bookings are available by appointment on select weekdays and weekends. A slightly higher hourly rate applies to these bookings. 

Can I cancel or reschedule my booking?

Yes, we just ask that you give us as much notice as possible so we can adjust our schedule and offer your spot to someone else. Cancellation or rescheduling within 24 hours of your booking may incur a fee.

Can I book a specific time?

We can schedule you for an approximate timeframe eg. morning, afternoon, after 2pm however we are unable to guarantee a specific time unless it is our first booking of the day.

We will send you an SMS when we are on the way with our estimated time of arrival.

Do I need to be there when you attend?

No, as long as we can access what we need and any pets are out of the way we’re happy to get started without you there. 

Pricing & Payments

What are your rates?

Find a full list of our rates here.

How can I pay?

Payments can be made via bank transfer or deposit, credit card, cash or cheque.

Do you offer installment plans?

Not yet, but this is something we are looking into and hope to offer soon.

What is the Administration & Service fee for?

This fee is applied once per job and goes towards behind the scenes costs required to get the job done and keep things running. It covers wages and costs for administration including emailing, scheduling and invoicing each job, time spent sourcing, ordering and collecting materials, accounting and job management software, bookkeeping etc. 

A service or call out fee is common with most trades; some may build it into their hourly rate or have a higher first hour. We prefer to keep it separate so you can see what the breakdown is.

Materials & Warranty

Where do you source your materials?

We get our materials from a range of reputable industry suppliers and only use materials that meet Australian and our own quality standards.

Can I supply my own materials?

We are happy to install owner supplied materials upon the following conditions:

• They meet current Australian Standards

• Installation of the supplied product will meet local government regulations

• Installation is covered under our general workmanship warranty, however we do not accept responsibility for the product lifespan, quality or defects

• Reattendance to rectify or replace defective items will be billed at our regular rates

What warranties do materials, appliances and fixtures have? 

Manufacturer warranties vary, but most offer at least 1–25 years depending on the product. We’ll leave any relevant warranty and registration information with you.

Quotes & Site Visits

Do you provide free quotes?

We offer free quotes for larger jobs. If a site visit is required, travel costs may apply for outlying townships and suburbs. For smaller jobs we can provide a rough estimate or price range based on photos to give you an idea of how much it will be.

Will your quote include costs for other trades (electricians, earthmoving etc) that are needed for the job?

No. We are happy to coordinate other trades if needed, but their services will be quoted separately.

What happens if unexpected issues arise during the job?
If something unexpected comes up after we’ve quoted, we’ll always discuss it with you first before doing anything that might affect the price.

My quote has expired. Can you still do the job for that price?

Due to regular price fluctuations from our suppliers and occasional increases in operational costs, wages etc. there may be a slight change to your quote depending on how much time has passed. Simply reach out to let us know you’re ready to proceed and we can review your quote.

I got a quote from somewhere else. Can you beat it?

As a small family company our lower overheads help us to keep some costs down so certain jobs might come in lower.  On the other hand, larger companies may have machinery or access to supplies that we don't, so on other jobs we may not be as competitive on price.

We’re happy to provide a comparison quote but we will never undercut another company's price just to get the job.

Renovations & New Builds

At what stage should I get a plumber involved in my renovation or new build?
The earlier the better. Getting us involved during the planning stage ensures your layout and fixtures will work with plumbing requirements and helps avoid issues down the track.

What kind of renovations and new builds do you work on?

As a one man plumbing team we like to focus on smaller projects such as renovations, single dwellings or individual commercial fitouts. This ensures we can keep your project moving forward in a timely manner and take the required time to complete quality work.

Do you have experience with high end homes?

Yes. Hayden has worked on high end builds and renovations with many respected builders across Queensland; experience that shows in his attention to detail and care with finishes.

Do you work with builders?
Yes. We work with a number of builders to provide the plumbing services on their jobs. We enjoy building these relationships and working together on a regular basis to create outstanding results. If you’re a builder and looking for a regular plumber we’d love to chat.

Do you work with owner builders?

Absolutely. We’re happy to work directly with owner builders and can help guide you through plumbing requirements from planning to fit off.

Hot Water Systems

Is a gas or electric hot water system better?

Both have their pros and cons depending on usage, size of the property, if there are existing lines, available space etc. but often it simply comes down to personal preference.

We are here to guide you through any questions and can provide suitable recommendations to help find the most suitable hot water system for your needs.

Can I switch from gas to electric or vice versa?

In most cases, yes. Some changes may need to be made to existing gas systems to facilitate the changeover and an electrician will be required to install or disconnect the power supply.  We have electricians that we work with regularly and can organise this if needed.

How long is the warranty period on hot water systems?

Most hot water systems come with a 5–12 year manufacturer's warranty on the tank and 1–2 years on parts and labour. This varies by brand and model.

My hot water system should still be under warranty. Can you organise a replacement?

Yes. We can help with manufacturer warranty claims and organise a replacement system if required, including paperwork and installation.

How often should you service hot water systems?

Most manufacturers recommend servicing every 5 years to help extend the lifespan and ensure it’s running safely and efficiently, some even require it to keep the warranty valid.

Compliance Testing (TMV & Backflow)

Where are TMVs required and why?
Thermostatic Mixing Valves mix hot and cold water to safe temperatures. They are commonly required in hospitals, aged care facilities, childcare centres and supported living environments to meet health regulations and protect vulnerable users from burn injuries.

What is a backflow prevention device and what does it do?

A backflow prevention device is a mechanical valve installed on your plumbing system that allows water to flow in one direction only. It’s designed to physically block water from flowing backwards into the public water supply, protecting it from contamination in the event of pressure changes or cross-connections.

What happens if TMV or backflow testing isn’t kept up to date?

Missing scheduled testing can lead to serious issues and consequences including:

• Non-compliance penalties – you may face fines or enforcement from council or health authorities.

• Health & safety risks – without regular testing these devices can fail without warning. A faulty TMV may allow water to reach scalding temperatures, while a failed backflow device could let contaminated water enter the clean supply.

• Insurance & liability issues – failure to comply with testing requirements could impact your insurance or leave you liable in the event of an incident.

• Service disruptions – councils may issue notices or suspend your water service until testing is complete.

Will you notify us when our next testing is due?

Yes. We’ll add you to our ongoing testing schedule and send a reminder when your next TMV or backflow test is due, so you never miss a compliance deadline.Working on it…..